Frequently Asked Questions
Below is a list of the most common questions that we get asked regarding planning application maps. Please read through the list to see if your problem can be solved.
How long does delivery normally take?
The planning application map, if ordered digitally is normally received within 20 minutes by e-mail. However it may take longer due to other factors, for example the speed of your ISP. If you order the print copies, it will take 5 - 10 working days. All deliveries are made by Royal Mail.
I have not received my planning map.
If you have used the Simple 3-Step service and requested the file as a PDF, it should be emailed to you within 20 minutes, and will appear in the form of a download link. Please check any spam or junk folders as occassionaly emails can end up here.
If you have used the Editable Map service you should have been sent an email containing a link. This link will take you back to your Planning Required account where you will be able to access the map, edit as required and download as a PDF file.
If you have not received anything then please contact us on either +44 (0)1252 845 444 or via email@example.com stating your order reference number.
What is a PDF file and how do I view it?
A PDF (Portable Document Format) is a common type of file used for displaying text and images on any operating system.
To view a PDF file you will require a program called Adobe Acrobat Reader which can be freely downloaded from here.
My planning map does not show the whole of the area that I require.
We have found that on occassion the local planning authority request a planning map at a scale that is not suitable for the property or land that is owned. In these instances the full boundary is not shown, and is required. Please refer to the table on the advice page to see which scale would be most suitable for your particular planning proposal and then discuss this with the local planning authority. We will refund any planning maps bought at the wrong scale. Please see the question below for more details.
I have received the wrong area.
Please delete the original file from your PC and contact us. We will arrange a refund through our system, which will be confirmed to you shortly by email. Once the refund has gone through, you will then be free to re-order the correct area. Please note that due to license restrictions we cannot simply change the area you have ordered for another area.
My screen reads, "Ooops you’ve requested a page that does not exist" when I try to download my planning map.
The links to the planning map contained in your email only remain active for up to seven days. Please contact us via +44 (0)1252 845 444 or firstname.lastname@example.org and we will resend the link to you. Please note that we will only resend the link in the first 3 months of purchase.
If you have not found the answer to your question then please contact us at email@example.com or on +44 (0)1252 845 444 where a member of our customer services team will help.